Vistara stated in trade circular, "Now customers can book their journey with us and travel stress-free! Flying during these unprecedented times can be very stressful and difficult. We at Vistara, understand our customer’s concerns and wish to ease their travel experience as much as possible. If a customer has booked with us but unfortunately tests positive for COVID-19 before his/her departure, he/she will be fully refunded’ for their Vistara ticket"
Process to claim a full refund from Vistara if passenger if tests positive for Covid-19
- To avail a full refund, customer(s) must cancel the Vatera booking within the stipulated time i.e. at least 4 hours prior to the scheduled departure time, and send their PT-PCR report.
- Post verification of the documents Vistara will update the travel agent to assist the customer with a full refund.
- It is mandatory for the customer(s) to call the Vistara call center at +91 9289228888 to initiate the refund.
- The above is not applicable if the passenger is a no-show for the flight.
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