Dear Sir, Your patience is highly appreciated. We are currently working on your issue on priority and coordinating with the concerned team, also have shared your latest tweet to speed up your refund request.
— Air India (@airindiain) September 9, 2021
The airline has been processing refunds since July 2021, even though its revenue was badly hit by the second wave.
The airline has not yet paid Rs 250 crore to the passengers. The airline said, "Air India is opening automated refunds in India and abroad. We have cleared about Rs 130 crore of refunds in the previous month and are planning to expedite the process."
The refunds are a result of several cancelled scheduled flights that the country has seen since the outbreak of the pandemic and in that above quote certainly brings hope.
India is currently seeing a limited number of domestic flights, while international flights are cancelled. You can fly from India to international destinations today but where there are air bubbles. India currently has many international flights, but all of them are under an air bubble. Then there is the question of entry into other countries, which are still limited or restricted.
According to experts, Air India is delaying refunds to manage cash flow.
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