Ministry of Civil Aviation on Wednesday have strictly advised all the airlines to refund for the tickets cancelled last year due to lockdown. As many of the petitions are filed against the non-refunding policies of the airlines. Meeting with all representatives of Airlines was held by Ministry of Civil Aviation in connection with the refund of credit shells of the passengers.

Credit shell is the note creating against the cancelled booking and this can be used by the traveller in his future booking but the fair difference is to be paid by the passenger while booking the tickets.

ANI said in his statement "MoCA Secretary has chaired the meeting today with all the airline companies regarding credit shells refund and expressed dissatisfaction towards airline companies who did not refund the money. GoAir and IndiGo have submitted their undertaking to the ministry that they have refund all the credit shells to the passengers"

Deadline had also given by the Supreme Court of India to all the Airlines to refund in the credit shells till March 31, 2021.

Spokeperson of SpiceJet said "Refunds are governed by the order of the Supreme Court and we are adhering to those directions. SpiceJet had written to all its travel partners and agents in March 2021 to share details of pending credit shell PNRs so that the airline can immediately reverse the credit shell amount back to the agency ID"

Air India is still fails in refunding in the credit shells to the travellers. As per sources Air India have a liability of Rs 2000 crore of total 5,25,000 passengers.

 Spokeperson of Air India said "Air India is committed to processing its pending refund claims expeditiously. Dissemination of information regarding refunds is already initiated. Air India has cleared close to Rs 1000 Crore from 1st April 2020 till date in India. We are also addressing queries related to refunds from passengers through our social media platforms."

Liability is also bound on Air Asia and Vistara, "We are thorough with all our refunds except in a very few cases where we are trying to reach out to the passengers to revert with their bank account details in which the money is to be credited" Air Asia said.

MoCA have to give the report to the Supreme Court on the refund of credit shells and the Secretary has shown his dissathisfacton in meeting.

Supreme Court has given many chances to Airlines for refunding the amounts of cancelled tickets and DGCA has ordered all airlines to refund in credit shell and the last date for refund is to be completed upto March 31, 2021.


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