After several incidents of denial of boarding to customers with confirmed tickets, the Directorate General of Civil Aviation of India on Friday issued a notice to all Indian airlines and warned them against financial penalties.

The aviation watchdog issued a warning to all Indian carriers, saying any violation of these guidelines "will be viewed seriously and strict action will be initiated against the erring airline including imposition of financial penalties as per rules".

DGCA also directed airlines to adhere to CAR (Civil Aviation Requirement) norms in cases of denial of boarding to confirmed ticket holders. As per the CAR, airlines will have to pay compensation or facilities to customers in case of denial of boarding, flight cancellation or flight delay.

The notice sent by DGCA to all airlines states;

“It has come to the notice of this office that various airlines are denying boarding to passengers holding confirmed ticket on a flight, although they have presented themselves for boarding within the time specified by the airline. This practice is extremely unfair to the passengers and brings a bad name to the aviation industry.” 

“Airlines are hereby directed to comply with the provisions of the CAR at the earliest opportunity available, preferably at the airport if the passenger has reported on time. Any non-compliance of the provisions of the CAR will be viewed seriously and strict action will be initiated against the erring airline, including imposing financial penalties as per regulations.”

This is not the first time that airlines have denied boarding to customers as many airlines have argued with customers during boarding and denied them boarding, but there is no platform that helps passengers in this regard , requested the Ministry of Aviation to kindly put some officials for such incidents.


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